Last Update: January 14th 2025
(This Delivery Policy can be updated without notice. Updates are valid for all orders, past, current and future.)
How to Get Free Shipping?
Shipping costs are calculated based on the total weight of your order:
Orders under 5kg have a shipping cost of 20 EUR.
Orders over 5kg (such as a 6-bottle case, 12-bottle case, or 5-liter bag-in-box pouch) qualify for free shipping.
For all UK orders, a shipping cost of 20% applies, reflecting the 20% import VAT introduced after Brexit.
To see the weight category of your order, look for the shipping tab on your cart. It should look something like this:
For an easier experience, build your product bundle and remove or add products according to your taste and the highest order efficiency, without the need to navigate to all the products you wish to purchase.
Please note that any applicable customs or excise duties are the responsibility of the customer and may vary based on the shipping destination.
Delivery Estimation
- Orders leave our estate within 1-3 business days.
- Shipping takes 6-15 days for addresses within the EU (including the UK) and 7-25 days for the rest of the world.
- A tracking number and tracking link are delivered upon dispatch by e-mail. Tracking information is provided upon dispatch; however, tracking updates may experience occasional delays depending on the carrier.
Please note, the shipping time of 6-15 days for EU addresses and 7-25 days for international addresses is an estimate and may be subject to unexpected delays, depending on customs and carrier processing.
From September to January, all products are exclusively available through pre-orders as they are produced. During this time, standard dispatch times do not apply. Orders placed in this period are fulfilled based on product availability and may experience extended dispatch timelines. Customers will receive regular updates regarding their order status, with estimated delivery times provided as production progresses.
During the same period, customers who require their orders within a specific time frame (such as for holiday gifts or special circumstances), we recommend reaching out to us before placing the order through email or chat. Alternatively, please indicate your desired timeline in the custom order note field at checkout. If it is not possible to fulfill your order within the requested period, we reserve the right to cancel the order and provide a full refund to ensure your expectations are met.
Delivery Times
Please allow 20 days for your order to arrive. If more than 20 days have passed please email Athanasios at [email protected] to review the status of your order. All orders are subject to product availability.
The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery and the quantity of items ordered.
Refunds & Unexpected Circumstances
Refund requests are accepted only if they are filed before we dispatch the orders. In this case, full refunds, including shipping costs, are available.
Refund requests will not be accepted if filed after the order has been dispatched.
In the event of proven failed delivery we will resend the order or provide a refund equal to the amount of lost products. We are in continuous communication with the shipping companies to verify the state of your order.
In cases of major disrupting circumstances beyond our control (e.g., government lockdowns, supply chain disruptions due to regional conflicts, severe weather events), we appreciate your patience as shipping companies work to fulfill deliveries. For additional information during such events, feel free to contact us.
Due to the perishable nature of our food products, returns are not accepted once an order has been delivered.
